Auto Glass Service Questions
- What are your store hours?
We are open 7 days a week for your convenience.
Our hours of operation are:
Monday through Saturday 8:30 a.m. to 5:30 p.m.
Sunday 9:00 a.m. to 3:00 p.m.
- Do I need to make an appointment?
No, it is a first come, first served basis therefore an appointment is not required.
- Where are you located?
South of San Antonio, off of Highway 16 near Palo Alto College, inside the Pick-N-Pull. Our physical address is 11795 Applewhite Road, San Antonio, 78224. We offer both in-shop and mobile service.
- Do you offer mobile auto glass service?
Yes, we offer mobile auto glass service. We will come to your home, office or another convenient location.
- Does my vehicle need to be in a covered or heated area?
Inclement weather makes auto glass installations difficult without a covered structure to protect your vehicle during your auto glass service. The safety of our customers and our auto glass technicians is our number one priority, we reserve the right to reschedule your appointment due to inclement weather.
- Do you offer chip repair service?
We currently do not offer chip repair service because it is a temporary solution. If the chip or crack is greater than 6 inches then a full windshield replacement is the only solution. Depending on your insurance coverage, you may be covered for one free chip repair per year. Please call for a referral.
- Do you offer a guarantee on your work?
Yes, all auto glass replacement workmanship is guaranteed for the life of the vehicle, which includes wind noise, water leaks, and loose trim pieces. Exclusions include problems which occur as a result of auto collision, auto body damage, missing trim pieces, aftermarket parts, or rust deterioration. Warranty coverage is Lifetime except when vehicle ownership changes. NO RECEIPT, NO WARRANTY, NO EXCEPTIONS.
- How long have you been in business?
We’ve been in the glass replacement business for over 25 years.
- Are your auto glass technicians franchised?
No, our location is company-owned and all technicians are company-managed.
- Are your technicians certified?
Yes, our technicians are certified, meaning they have been thoroughly trained on the proper procedures for removing and installing auto glass.
- What payment methods do you accept?
Cash, insurance referrals, or all major debit and credit cards are accepted forms of payment. NO personal checks, NO money orders, and NO cashier cheques are accepted as methods of payment.
- What does my quote include?
Your auto glass quote includes the cost of the glass and labor. Local and state taxes, as well as any required moldings or fees, may be an additional charge. The technician will notify you of any additional charges before starting the work.
- What is the difference between OEM and OEE auto glass?
Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer.
Our auto glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.
- Will you replace the stickers on my windshield?
Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.
- How long will my auto glass repair or replacement take?
In many cases auto glass repairs and replacements can be performed between 30 minutes to 60 minutes. The time varies from vehicle to vehicle.
- My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rear view mirror and affix your rear view mirror on to your new windshield.
- Will you vacuum my vehicle after service?
Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.
- Will I have to wait with my vehicle?
Feel free to wait on your vehicle in our customer waiting area, or you can drop off your vehicle and we will give you a call when the service we are providing is complete.
- What are my after care instructions?
Once your new auto glass is installed, there are simple care instructions that you must follow to ensure a good installation and to prevent leaks:
- Curing time varies depending on weather conditions
- We strongly recommend that your vehicle be driven as little as possible during the first hour of auto glass replacement
- Do not slam your vehicle doors with all of the windows closed for approximately 48 hours. The moulding and adhesive are "curing" or drying, and a slammed door might puncture the seal. If the weather permits, keep your door windows rolled down slightly, and close your doors very gently to release pressure. This step is crucial for a successful installation.
- We often use tape to secure your windshield mouldings while the adhesive cures. Although you may not like the appearance, leave the tape in place for approximately 48 hours following installation.
- Do not put your vehicle through a high pressure car wash for a minimum of 48 hours. The pressure of the water against a new installation can displace the mouldings. Allow your windshield , adhesive, and mouldings the full 48 hours to become set and dry.
These simple instruction will protect your investment of a new auto glass replacement against immediate problems. Choosing not to follow these simple instructions may void your warranty.
HOURS OF OPERATION
- Mon - Sat
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- Sunday
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